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Users are unable to make payments. What are the next steps?

If you can’t pay or your payment is failing, here are the troubleshooting steps you can perform with FunnelKit Stripe Gateway for WooCommerce.

  • Go to the Orders section under WooCommerce and check the notes section for the failed order.
Check the WooCommerce order notes
  • Enable logs to get more information about the failure. You can enable the Log Debug Messages under the payment gateway's Stripe Settings.
Setting up stripe API
  • Check the logs by navigating to WooCommerce > Status > Logs. Look for fkwcs-stripe for the particular date.

This will help you with the reason for failed payments.

Copy the logs from here. Paste it into a support ticket for troubleshooting.

If you’re not sure or having trouble finding it, reach out to our FunnelKit Support Team. We'll surely assist you.

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