Blog

Question 1

How to Integrate SMS API in WooCommerce?

Accepted Answer

Well, it depends on the SMS provider you want to connect to WooCommerce. If you want to connect the Twilio SMS provider with WooCommerce, you can do that using the FunnelKit Automations and FunnelKit Connector.

Question 2

What is the cost of using WooCommerce SMS?

Accepted Answer

The cost of WooCommerce SMS depends on several factors, including the SMS service provider and WooCommerce plugin you choose, the volume of SMS you plan to send, and whether you want to send SMS or MMS. For example, Twilio charges $0.0083 per message sent or received. Again, BulkGate costs €0.0109 in the USA.

Question 3

Are there any privacy regulations I should consider when sending SMS?

Accepted Answer

Yes, you must follow certain rules depending on the country and region you want to send an SMS to. For example, GDPR is a comprehensive European Union (EU) regulation that protects personal data. If you want to send SMS messages to individuals in the EU, you need to comply with the GDPR. Similarly, in the USA, you need to comply with the CAN-SPAM Act.

Question 4

What's the difference between transactional and promotional SMS?

Accepted Answer

Transactional SMS is a message directly related to a customer's purchase, such as order confirmations, shipping updates, and delivery notifications. These typically don't require explicit marketing consent. Promotional SMS is a marketing message, like sales announcements, discount offers, and product launch alerts. These require explicit opt-in and must include unsubscribe options. Different legal requirements apply to each type.

Question 5

Can I send multimedia messages (MMS)?

Accepted Answer

Yes. With Twillo, you can send MMS right from the WordPress dashboard with the help of FunnelKit Automations. However, only certain locations, such as the USA and Canada, can receive MMS.

Question 6

Can I schedule my SMS messages in advance?

Accepted Answer

Yes, you can schedule your broadcast SMS in advance with FunnelKit Automations.

Question 7

Why are my WooCommerce SMS notifications not sending?

Accepted Answer

If your WooCommerce SMS notifications aren’t sending, first check the API credentials of your SMS gateway (Twilio, BulkGate, or others). Make sure your account has enough balance or SMS credits. Also, ensure that the automation or trigger (e.g., “Order Created” or “Order Completed”) is active and properly configured. If you’re using FunnelKit Automations, verify that the “Send SMS” action is properly configured and that the recipient’s phone number format includes the correct country code.

Question 8

How can I increase sales with WooCommerce SMS marketing?

Accepted Answer

You can use SMS marketing to engage customers in real time and boost conversions. Send personalized offers, cart-recovery reminders, order updates, upsell recommendations, and product restock alerts. With FunnelKit Automations, you can segment your audience, schedule broadcast campaigns, and track performance metrics, such as clicks and revenue, to turn SMS notifications into a sales channel, not just a communication tool.

Question 9

How can I send a test SMS message in WooCommerce?

Accepted Answer

To send a test SMS, go to the settings for your SMS gateway or automation tool (e.g., FunnelKit Automations > Settings > SMS). Add your own phone number, compose a short message, and click “Send Test SMS”. This helps verify your Twilio or BulkGate configuration and ensures messages are delivered successfully before going live.

Question 10

What happens if a customer replies to an SMS?

Accepted Answer

This depends on your setup. Basic plugins don't handle incoming messages. For example, replies go to your Twilio dashboard but don't appear in WooCommerce. FunnelKit Automations can trigger automations based on SMS replies for two-way communication. You can collect their responses on a spreadsheet, send back a reply, and more.

Question 11

Can I add multiple dropdown fields to my checkout?

Accepted Answer

Yes, you can add multiple dropdowns to your checkout, but it’s best to limit them to one or two. Fewer fields mean fewer drop-offs during checkout. If you need more information, use conditional logic to show fields only when relevant, or collect extra data after purchase using surveys or follow-up emails.

Question 12

Will adding dropdowns slow down my checkout page?

Accepted Answer

No. A basic dropdown has almost no impact on page speed. Problems only occur if the dropdown loads data dynamically (via AJAX) or uses heavy JavaScript for styling. Keep it simple, and your checkout will stay fast.

Question 13

How do I add pricing to dropdown options?

Accepted Answer

With FunnelKit, you can add order bumps and offer add-ons, and the cart total updates automatically when you select them. With custom code, you’ll need to add fees using the woocommerce_cart_calculate_fees hook based on the selected option. This requires PHP and some JavaScript.

Question 14

Do these methods work with WooCommerce Blocks checkout?

Accepted Answer

FunnelKit works with both classic checkout and block-based checkout. For custom code, the woocommerce_checkout_fields hook applies only to the classic checkout. For block checkout, you must use woocommerce_register_additional_checkout_field(). The block checkout uses different syntax and rules.

Question 15

Will dropdown data appear in order emails?

Accepted Answer

By default, no. FunnelKit has a simple 'Enable' option to show fields on order emails and thank-you pages. For custom code, you need to hook into woocommerce_email_after_order_table and output the saved value manually.

Question 16

Can I remove shipping from WooCommerce for free?

Accepted Answer

Yes, you can remove shipping from WooCommerce for free using the default settings. FunnelKit offers a free version that includes the ability to remove the shipping field. Also the custom code is completely free and works with any theme.

Question 17

Will removing shipping affect tax calculations?

Accepted Answer

No, not if you keep billing address fields. WooCommerce calculates tax based on billing address when shipping is disabled. Make sure your tax settings in WooCommerce ⇒ Settings ⇒ Tax are configured correctly for your jurisdiction. Some locations require physical address even for digital goods for tax purposes.

Question 18

Why is WooCommerce still showing shipping after I removed it?

Accepted Answer

Caching or stored sessions may cause old shipping data to appear. Clear your WooCommerce transients, empty cache, and refresh the checkout to verify the updated settings.

Question 19

What happens if I later add physical products to my store?

Accepted Answer

If you used the custom code method to remove shipping entirely, you will need to remove that code and configure WooCommerce shipping zones. If you used FunnelKit, simply re-enable shipping in the checkout editor. Consider using conditional shipping checkout pages.

Question 20

Will this remove shipping from the WooCommerce admin area?

Accepted Answer

No, the methods shown here only affect the customer interface. Your WooCommerce admin dashboard will still show Shipping settings and options. This allows you to configure shipping later if your business needs change without affecting current customers.

Question 21

How do I handle international customers without shipping?

Accepted Answer

For digital products, collect the billing country to ensure tax compliance and restrict sales to specific regions if necessary. Use WooCommerce geolocation or FunnelKit's country-based rules to display different checkout pages based on the customer's location. Some countries require specific information even for digital transactions.

Question 22

How to add custom order status in WooCommerce?

Accepted Answer

You can add custom order statuses in WooCommerce using a plugin or a custom code with the ‘register_custom_order_status’ action to your theme’s functions.php file. We have talked about it in this post in detail.

Question 23

How to change the default order status in WooCommerce?

Accepted Answer

You can change the default order status in WooCommerce using a plugin or custom code with the ‘change_default_order_status’ filter. In addition, you can change the default status according to the payment method. For example, you can change the default status for cash on delivery or bank transfer payments.

Question 24

How do I get all the order statuses in WooCommerce?

Accepted Answer

You can get all the order statuses in WooCommerce by navigating to WooCommerce ⇨ Orders section. You’ll see all the orders placed in your WooCommerce store and their respective status there.

Question 25

How can I manually update WooCommerce order statuses?

Accepted Answer

You can manually update order statuses in WooCommerce by navigating to WooCommerce ⇨ Orders. Click on an order you want to update, and it’ll open a WooCommerce order details page. Click on the status and select the one you want from the dropdown. Once done, hit the ‘Update’ button to save the changes.

Question 26

How many custom order statuses should I create?

Accepted Answer

I recommend a maximum of 2-5 custom statuses. More than that creates complexity without proportional benefit. Ask yourself whether this status triggers a specific action or customer communication that differs from that of adjacent statuses. If not, you don't need it.

Question 27

Should I use single-page or multi-step checkout?

Accepted Answer

You should A/B test both. Our testing data shows that multi-step checkout outperforms single-page checkout for physical products (requiring shipping/billing), mobile users, carts with multiple items, and higher-value purchases. Single-page checkout works better for digital products, simple offerings with minimal information requirements, desktop-heavy traffic, and low cart values, where any friction increases abandonment.

Question 28

Can I optimize the default WooCommerce checkout without plugins?

Accepted Answer

You can make basic customizations, such as CSS styling or using code snippets to hide fields, but deep optimizations like one-click upsells, order bumps, and express checkout integrations typically require a dedicated solution like FunnelKit to function reliably and securely.

Question 29

How many order bumps should I display at checkout?

Accepted Answer

You should display no more than two order bumps if they're distinctly different (e.g., warranty protection + gift wrapping). Our testing showed that conversion rates dropped by 23% when moving from one to three order bumps, due to decision paralysis. Quality and relevance matter more than quantity.

Question 30

How does page speed affect checkout conversion?

Accepted Answer

Page speed drastically affects checkout conversion. A 1-second delay in page load can result in a 7% reduction in conversions. Ensure your hosting is fast and that your checkout page doesn't load unnecessary scripts.

Question 31

Do trust badges actually improve conversion?

Accepted Answer

Yes, trust badges actually improve conversion, particularly for first-time customers. Our A/B testing across 40 stores showed that displaying a trust badge increased checkout completion by 8-12% for new customers but had a negligible effect on returning customers. The most impactful seals are SSL certificate badges, payment processor logos (Visa, Mastercard), and money-back guarantee badges. Expensive third-party seals like Norton and McAfee were justified only for stores with an AOV above $200.

Question 32

What's the optimal number of checkout fields?

Accepted Answer

Our research across 500+ checkout implementations identified optimal ranges, such as 5-6 fields for digital products and 8-10 for physical products. Every field beyond this optimal range reduced conversion by approximately 2%. The exact number depends on your products. B2B might justify the company name, international shipping requires a phone for customs, but start minimal and add only when truly necessary.

Question 33

What is the best way to recover abandoned carts?

Accepted Answer

Checkout optimization prevents abandonment, but for those who leave, you need an automated recovery campaign. We recommend capturing the email address early in the checkout process (as the first field) so you can send a smart recovery email even if they don't complete the payment.

Question 34

Should I hide or show the coupon field on my checkout page?

Accepted Answer

If you run regular promotions, auto-apply codes and hide the manual coupon field to prevent external coupon hunting. If you rarely run promotions, hide the field entirely because empty coupon fields trigger FOMO and drive abandonment. If you must show it, use microcopy like "Have a promo code?" with a collapsible field, not a prominent empty box.

Question 35

What is a WooCommerce affiliate plugin?

Accepted Answer

A WooCommerce affiliate plugin is a tool for creating and managing an affiliate marketing program for your WooCommerce store. It lets you create an affiliate program with referral links, commissions, creatives, payouts, and analytics to reward affiliates who bring sales to your store.

Question 36

How do I pay my affiliates?

Accepted Answer

Most of these plugins generate a CSV payout file that you upload to PayPal. However, AffiliateWP and other plugins offer a direct payout service that can automate the entire process.

Question 37

Can I track my affiliates' performance with these WooCommerce affiliate marketing plugins?

Accepted Answer

Yes, most affiliate plugins provide robust tracking and detailed analytics that let you monitor affiliate performance in real time.

Question 38

Which WooCommerce extension is used for creating and managing affiliate programs?

Accepted Answer

There are many WooCommerce extensions or plugins for creating and managing affiliate programs, such as AffiliateWP, Affiliate for WooCommerce, Solid Affiliate, Easy Affiliate, and Affiliate Program for WooCommerce. Check out this article to know everything about these plugins and which will be best for you.

Question 39

What is the best free affiliate plugin for WordPress?

Accepted Answer

The best free WordPress affiliate plugins include YITH WooCommerce Affiliates, SliceWP, ReferralCandy, etc. Please note that free plugins always have some limitations. That’s why our experts recommend using the premium version to unlock their full capabilities.

Question 40

How do I add an affiliate plugin to WordPress?

Accepted Answer

Adding an affiliate plugin to WordPress is the same task as installing any plugin. Go to Plugins and click on ‘Add New Plugin’. Hit the ‘Upload Plugin’ button and upload the zip file of your plugin. Click on ‘Install’ and then activate it on your WordPress website.

Question 41

How can I maximize the earnings of my WooCommerce affiliate program?

Accepted Answer

To maximize earnings, create commission plans wisely, provide affiliates with compelling marketing materials to help them understand your products, and encourage effective promotions across different channels.

FunnelKit Blog

How to Send WooCommerce SMS Notifications (Step-by-Step)

How to Add a Dropdown Field to WooCommerce Checkout (Step-by-Step)

How to Remove Shipping from WooCommerce Checkout

WooCommerce Order Status: The Complete 2026 Guide to Managing Orders Like a Pro

How to Send WooCommerce Failed Order Emails to Customers?

How to Create a Successful Customer Winback Campaign in WooCommerce [2026]

Introducing FunnelKit Automations 3.7.0: Enhanced Contact Importer, Conditional Emails, Categories & More

25 WooCommerce Checkout Optimization Hacks to Speed Up Buying Process and Improve Conversions

11 Best WooCommerce Affiliate Plugins for Your Online Marketing Strategy (2026)

How to Customize WooCommerce Order Summary in Your Store (Step-by-Step Guide)