WooCommerce - FunnelKit

FunnelKit Automations perfectly integrates with WooCommerce and works like a charm. You'll see the WooCommerce as an option in the events:

After you select WooCommerce from the plugins, the following options will show up in the drop-down.

These are all the possible events or triggers in WooCommerce:

Cart
- Cart Abandoned
- Cart Recovered
Orders
- Order Created
- Order Created - Per Product
- Order Status Changed
- Order Status Pending
- Order Item Refunded
- Order Item Stock Reduced
- Order Note Added
Reviews
- New Review
Customer
- Customer Win Back

You can perform any action you want based on these events/triggers in WooCommerce. Now let's dive in and learn everything in detail.

Triggers

When your user takes an action on the website or achieves a milestone, in FunnelKit Automations we call it an event or trigger. It's what starts automation.

Let's look at the triggers we've got in FunnelKit Automations under WooCommerce:

1. Cart

1.1 Cart Abandoned: Choose this event to run automation upon cart abandonment.

1.2 Cart Recovered: Want to run automation on cart recovery? Choose this event.

2. Order

2.1 Order Created: To run your automation when a new order gets created.

When you select this event, there will be a few things that you need to specify:

2.1.1 Order Statuses: Your automation will run only for the order status you select. Choose from “Completed”, "Draft", “On hold”, and “Processing”.

2.1.2 Order Contains: Select this option if you want to specify any product in your automation. You can choose from any product or a specific product.

If you have selected any specific product, then this automation will run only when a particular product has been purchased.

2.1.3 Runs On Contact: Select this option if you want to run your automation only once or multiple times.

2.2 Order Created - Per Item: Similar to the Order Created event, just that when you select this event, you can take action based on a specific item in their order.

So, this event allows you to take item-specific actions such as adding a tag.

2.3 Order Status Changed: This event lets you take action based on the change in the status of the order.

You can choose a list of order status changed - From Status and To Status. It includes Any change, Pending Payment, Processing, On hold, Completed, Cancelled, and many more.

2.4 Order Item Refunded: When you select this event, the automation will get triggered on the successful refund of an item.

2.5 Order Item Stock Reduced: The automation will run when an item’s stock reduces below the specified threshold. You can specify that threshold (say 10) using conditional logic and then each time, the stock gets reduced, the corresponding action will get executed.

2.6 Order Note Added: When a buyer adds a special note to their order.

2.6.1 Select Order Note Mode: Select this option to add this note in the private mode or assign it to the customer or even both options.

2.6.2 Note Text Matches: If this text matches the text written in the note, then only this automation will get triggered.

2.6.3 Runs on Contact: Choose this option if you want to run this automation once or multiple times for the event.

3. Reviews

3.1 New Review: This event will trigger automation when a new review gets added.

4. WC Customer

4.1 Customer Win-Back: This event aims to bring back lost prospects to your store. When you select this event, you’ll have the option to specify a couple of things:

4.1.1 Customer Last Ordered Period: Specify the time period in which the customer has not purchased from you.

4.1.2 Schedule this automation to run every day at: Set a fixed time to run this automation every day at a particular time.

Actions

Apart from actions like ‘send email’, 'send data to Zapier', 'send a message on Slack', 'send SMS', 'Communicate with the CRM', and more, there are WooCommerce-specific actions.

Let’s take a look:

1. Create Coupon: This action enables you to create a coupon code and personalize its elements.

You can personalize the coupon code using merge tags (for first name and more), and also set an expiry (in the number of days) for the coupon.

2. Delete Coupon: This action will let you delete an existing coupon. You can set a delay for this action to take place.

3. Change Order Status: This action lets you update the status of an order.

You can choose from a range of statuses - Completed, Canceled, On Hold, etc.

4. Add Order Note: When you select this action, you can add a special instruction or a special note for your order for the buyer.

Rules

Let’s look at the list of available WooCommerce-specific rules to run your automation.

Cart

Here's a list of cart-related rules that you can use in your automation to make your campaigns more relevant.

You can create your abandonment sequence based on the cart total, the items in the cart, category, cart items tags, coupons used, coupon text, all cart items purchased in the past, cart contains any coupons and cart item count.