In certain cases, FunnelKit Automations endpoints may get blocked due to website security settings, which can prevent the plugin from functioning correctly.

You won’t be able to run FunnelKit Automations features like cart processing, automations, broadcasts, contact import/export, etc.

Identifying the Issue and Specific Error Code

For example, the “Unable to save data” error was caught when saving an email template.

When you click on Inspect under right click and head over to Network, you’ll see the error code: 403 (in this case).

On clicking on the error code name, you’ll see the complete details of the error under the ‘Preview’ tab:

This is how you can identify the specific error and the reason behind the error.

Here are some scenarios where a 403 error may happen:

• Password-protected websites - If your website is protected by a password.
• Firewall or security plugins - If a security plugin is blocking certain requests or some firewall has denied access to any resource.
• Restricted plugin settings - If a certain plugin setting has limited access to certain features for logged-in users only.

Resolving the 403 Error

To avoid this, you need to whitelist the following FunnelKit Automations endpoints by whitelisting them in your caching, firewall, or security settings. 

We’ve explained how to handle each case below.

• Password-protected websites

To ensure FunnelKit Automations works properly, disable password protection so the plugin will work as expected.

• Firewall or security plugins

Whitelist the FunnelKit Automations endpoint URLs mentioned below in the caching/firewall/web server or security settings.

🔔 Note: Please use the wildcard ‘*’, which will be supported by the plugin/system. This means that whatever URL comes after ‘*’ will not be cached/blocked.

Make sure to follow patterns supported by plugins or servers, for example, WP Rocket plugin supports URLs in the following pattern: /wp-json/autonami-app/(.*)

If you’re not sure how to add these URLs to your firewall or security settings, contact the support team of the plugin or service you’re using for assistance. They will help you out.

• Restrictive plugin settings

Ensure that the FunnelKit Automations is not restricted for non-logged-in users by adjusting the settings appropriately.

By following these steps, you can resolve the 403 error and ensure the smooth functioning of FunnelKit Automations.