Want to collect reviews after a successful order completion on a multi-language site?

To display the review collection section in the email, use the merge tag {{order_review}}. This displays all the products with a CTA “Leave A Review” button.

If you’re running a multi-language site and want to show the "Leave a Review" message in the language of the store where the order was placed, follow these steps in FunnelKit Automations' emails:

🔔 Note: In this process, we will add a code snippet to your store that detects the order's language slug and displays the corresponding review text. This works with all popular multilingual plugins like Polylang, WPML, TranslatePress, and Weglot.

Step 1: Add Code Snippet To Your Store 

First, Install and activate WPCode.  Then, navigate to Code Snippets ⇒ + Add Snippet and hit the option “Add Your Custom Code (New Snippet)”.

Next,  provide a name, choose type as Php, and add the code to a custom code snippet. 

Here is the GitHub code link. 

Step 2: Configure the custom code for your store

In this custom code, you can set the review CTA text for each language. 

First, get the language shortcode for each store. 
🔔 Note: The location of the shortcode may vary depending on the plugin you used to create a multilingual store.

In the code snippet, locate the switch function. Here, you can define text for as many languages as needed.

For each language, specify the corresponding shortcode within the case statement and set the target text as the first parameter in the return statement.

Repeat the same process for all store languages. 

Next, set a default text. 

Step 3: Activate the code snippet

Now activate it, and hit Save Snippet. 

Step 4: Test the process

To test the process, make sure you have your review collection automation set and activated. 

Next, place an order in a different language. The 'Write a Review' text should appear in the language of the store where the order was placed.

Here, we placed a test order on the French store. 

And here is the email we received:

That’s it! You can effortlessly collect product reviews in the customer’s preferred language, creating a seamless and personalized experience.